Cancellation Policy

 
Public and One-to-One Seminars

Once you have received confirmation of your place on the seminar you will be liable for the whole fee unless we receive 4 days notification of cancellation (7 days for One-to-One seminars).

(Vitality Health members are fully subsidised to attend a seminar and are required to adhere to our cancellation policy. In the event that they do not – we will charge an administration fee of £50 should they wish to rebook.)

For bookings cancelled 4 days (7 days for One-to-One seminars) or more before a seminar date, the full seminar fee will be refunded or transferred to another date.

No refund will be made for bookings cancelled less than 4 days before the seminar (7 days for One-to-One seminars), except in exceptional circumstances and then only at the discretion of the Centre Management. Promotional vouchers will always be invalidated.

However, we may consider transferring the fee to another seminar.

If you arrive more than 15 minutes late for your appointment, you will be refused entry. Your fee will not be refunded but an alternative seminar date may be offered at the discretion of the Centre Management.

In the unlikely event that you will require a back-up seminar, please be aware that cancelling or re-arranging your appointment will invalidate any Money-back Guarantee (regardless of notice given).

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Corporate Seminars

Two weeks notice is required to cancel or postpone a worksite seminar otherwise the full fee applies.

There is a minimum number of 10 people per seminar and the booking is confirmed only on full payment of the fee.

If fewer than 10 people attend the seminar, the minimum fee still applies. If more people attend the seminar than anticipated, the company is committed to pay for each additional attendee within 30 days of the seminar taking place.

By engaging our services it is considered that you agree to our terms and conditions.

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Online Video Programmes

Given the nature of streamed video digital items, we do not generally offer a refund or credit on a purchase unless required under English consumer law or other relevant consumer protection laws. If you would like to request a refund or credit on a purchase, you should contact us by filling in this form adding all the relevant details.

We will assess refund or credit requests on their merits, considering the digital nature of Allen Carr’s Easyway items, the amount of the video that has been watched and the type of item preview that was available before purchase. It should be noted that we offer aftercare support through tailored support and advice from an Allen Carr Therapist via email.

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